If you decide to mail in the ticket, please note that you are responsible for the safety of the ticket while it is in transit. Depending on the amount of the ticket and the extent of the damage, you may be asked to mail in the ticket. It is important to include the damaged ticket with your request, as they will need it to better assist you. They can be contacted by phone at 1-800-37LOTTO (1-80), by email, or by postal mail. If your Texas Lottery ticket is damaged, you will need to contact the Texas Lottery office for further guidance. What if my Texas Lottery ticket is damaged? It is always best to adhere to the rules and regulations of lotteries in each state and to keep your tickets in good condition to ensure they are eligible for redemption if you do win. If your scratch card is ripped or has been tampered with in any way, you may not be able to cash it in. Most states have regulations in place that require scratch cards to be in their original intact condition in order to be eligible for redemption. If it has expired, you can no longer use the card. In both cases, it is important to note that you must redeem your scratch card within the valid period in order to use it. If the year has passed, the card is likely invalid. If the card was issued prior to October 2015, the expiration date will only have a year printed on its face and is only valid for that year. When calling, you will need to provide the account number printed on the card in order to be able to determine its validity. If you cannot locate an expiration date, you may be able to call the customer service line listed on the card. If the date has passed, the card is likely no longer valid. If the card was issued after October 2015, it will have both a month and a year printed on its face. How do I know if my scratch card is still valid?īefore you can determine if your scratch card is still valid, you will need to look at the card’s expiration date. In any case, it means that the information or entry could not be done successfully and will need to be reviewed and/or corrected by the user before being accepted. It could be due to a couple of different reasons, such as the information entered not being in the correct format, the lottery not being available, or the system not being able to handle the request. What does Cannot process contact lottery mean?Ĭannot process contact lottery means that the lottery information or entry could not be processed. If a customer has a damaged barcode in their possession, they may be able to call the manufacturer and request a replacement barcode. In some cases, a store may have a manual override code that can be used when the barcode is damaged, this will allow an employee to look up the price if it’s available in their system. If the barcode cannot be read, the employee may enter the products price manually to complete the purchase or the customer may need to purchase a new item that has a readable barcode. Many barcode scanners can still read codes even when they are slightly damaged, but if the barcode is too damaged it can be impossible to read. If the barcode of a product is damaged it can make it difficult to scan the product at the checkout. If your ticket is a winner, then you will be paid out onsite. Lastly, you can always take your ticket directly to the headquarters of the Texas Lottery Commission in Austin. If the ticket is a winner, then you will receive payment either by check (if you claim is over $600) or by a prepaid debit card (for lesser amounts). Once the ticket is received, it will be manually checked by lottery personnel. You can check the Texas Lottery website for instructions on how to do this. If the retailer’s system is unable to scan your ticket, you can mail it to the Texas Lottery along with a completed claim form. ” If the ticket is a winning ticket, then the retailer will pay you the appropriate amount. If the ticket is a non-winning ticket, the retailer’s system will typically generate a message that says “Ticket Already Scratched. First, you can take your ticket to any Texas Lottery retailer and ask them to scan it in their system. If you have a Texas Lottery scratch off ticket with a damaged barcode, there are a few steps you can take to check if the ticket is a winner. How can I check a Texas Lottery scratch off ticket with a damaged barcode? Lastly, if the ticket was a defective ticket, the lottery retailer will be able to provide you with a replacement ticket. If it has already been redeemed, then the winnings have already been paid out. If the ticket has not been activated, you need to visit your local lottery retailer and ask them to activate it. When you scan a lottery ticket and it says “invalid,” it means that the ticket either has not been activated, it has already been redeemed, or it was a defective ticket.
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